1. Standard “Buy It Now” Purchases

If you purchased an item at a fixed price (non-auction), you are covered by the UK Consumer Contracts Regulations.

• Cooling-off Period: You have 14 days from the date you receive your item to change your mind and notify me of a return.

• Return Window: Once you’ve notified us, you have a further 14 days to send the item back.

• Refunds: We will process your refund (including standard outgoing delivery costs) within 14 days of receiving the item back in its original condition.

2. Auction Purchases

Under UK law, the “right to cancel” for a change of mind does not typically apply to items bought at a traditional public auction. However, for online auctions on EquiBid:

• Change of Mind: We accept returns on auction items within 14 days, provided they are returned in the exact condition pictured in the listing.

• Exceptions: Custom-made items or items marked specifically as “Non-Returnable” in the auction description are final sale unless faulty.

3. Faulty or Misdescribed Items

If an item arrives damaged, is not fit for purpose, or does not match the description (e.g., the wrong tree size on a saddle):

• 30-Day Right to Reject: You are entitled to a full refund if you report the fault within 30 days.

• After 30 Days: If a fault develops after this period, please contact us to discuss a repair, replacement, or partial refund in accordance with the Consumer Rights Act 2015.

4. Return Conditions & Hygiene

To protect the health and safety of all riders and horses, certain items have strict return rules:

• Riding Hats & Body Protectors: For safety reasons, these cannot be returned once the tags are removed or the packaging is opened, as we cannot verify the integrity of the item.

• Horse Bits & Supplements: Must be in original, unopened, and sealed packaging for hygiene reasons.

• Condition: All clothing and horse wear (rugs, boots, etc.) must be returned clean and free of hair/dirt. Items returned in a dirty state may be subject to a cleaning fee or rejected.

5. How to Start a Return

1. Email us: Send your order number and reason for return to hellohello@equibid.uk

2. Pack it up: Ensure the item is securely packaged (use the original packaging where possible).

3. Send it back: I will provide the return address once your request is acknowledged.

Contact Us

If you have any questions about a specific item’s fit or condition before you bid or buy, please contact us!

Email: hello@equibid.uk